1. Shipping Scope

DALENA AUTOPOST LLC primarily offers online sales of apparel and related products to the U.S. market. We process and ship orders based on the valid delivery address provided by the customer. Please ensure that your delivery address, postal code, and contact information are accurate before placing an order to guarantee successful delivery.

  1. Order Processing Time

Once payment for an order is successfully processed, we will begin preparing the order. Typically, order processing takes 1–3 business days. Processing times may be extended due to holidays, promotional events, inventory fluctuations, or other special circumstances. After an order has been dispatched, customers can track their shipment using the information provided in the shipping notification.

  1. Estimated Delivery Time

For orders within the United States, the estimated transit time is generally 5–10 business days. Actual delivery times may vary based on factors such as the destination, logistics arrangements, weather conditions, and holidays. Please note that these are estimates, not guaranteed delivery dates. Deliveries to remote areas or shipments affected by special circumstances may take longer.

  1. Logistics and Shipping Partners

To ensure the safe and timely delivery of your orders, we may engage third-party logistics and shipping providers—such as the United States Postal Service (USPS), United Parcel Service (UPS), FedEx, or other relevant partners—based on specific shipping requirements. The carrier will be selected according to the destination, package specifications, and logistics planning. Once an order has shipped, customers can monitor its progress using the provided tracking information.

  1. Shipping Costs and Related Fees

Applicable shipping costs and any other delivery-related charges will be clearly displayed at checkout. If free shipping is offered, the specific terms and conditions will be outlined in the promotion details or at the checkout page. Unless otherwise stated, any additional costs will be disclosed to the customer prior to payment.

  1. Shipment Tracking

Once an order has been dispatched, we will provide a tracking number or relevant shipping notification, where available. Please note that it may take some time for tracking information to update. If there is no change in the tracking status for an extended period, please contact our customer service team, and we will be happy to assist you in looking into it. 7. Delivery Delays and Exceptions

Orders may be subject to delays due to adverse weather, public holidays, peak logistics periods, transportation disruptions, customs procedures, or other uncontrollable factors. While we will assist in following up on delays caused by third-party logistics providers, we cannot guarantee that all orders will arrive by the estimated delivery date.

  1. Shipping Address and Failed Deliveries

Customers are responsible for providing accurate and complete shipping information when placing an order. If a delivery fails, is returned, or requires re-delivery due to an incorrect address, incomplete information, or other issues attributable to the recipient, please contact us promptly. Any costs associated with re-delivery will be handled based on the specific circumstances, our website policies, and applicable laws.

  1. Lost or Damaged Packages

In the event that a package is lost, visibly damaged, or shows an abnormal delivery status during transit, please contact DALENA AUTOPOST LLC as soon as possible. Please provide your order number, logistics tracking information, and relevant photographs (if applicable). We will assist in investigating the matter and provide an appropriate resolution based on the circumstances, our policies, and applicable legal requirements.

  1. Contact Us

If you have any questions regarding order processing, transit times, shipment tracking, or delivery services, please contact DALENA AUTOPOST LLC via the customer service email address provided on our website. We are committed to providing you with timely and professional assistance.

This Shipping Policy may be updated from time to time to reflect changes in our business operations or applicable laws. The most current version, as published on this website, shall prevail.