1. Return Period

DALENA AUTOPOST LLC is committed to providing a satisfying shopping experience. Customers may request a return within 30 days of receiving their items, in accordance with this policy. Items returned should be in a reasonable, original condition, and—whenever possible—include the original packaging, product tags, and proof of purchase. For items that do not meet return criteria, we will handle the situation on a case-by-case basis, in compliance with applicable laws.

  1. Return Conditions

To be eligible for a return, items must meet the following criteria:

The item has not been subjected to unreasonable use, washing, alteration, or intentional damage.

Product tags and any accompanying accessories remain intact (to the extent possible).

The customer can provide an order number or valid proof of purchase.

The item does not fall into a category excluded from returns by law and complies with the return requirements published on this website.

If you receive an item with a quality issue, an incorrect item, or an item damaged during transit, please contact us promptly and provide relevant photographs so that we may verify and resolve the issue.

  1. Return Process

Before initiating a return, please contact DALENA AUTOPOST LLC via the customer service email address provided on our website. Please include your order number, the reason for the return, and relevant product details. Once our customer service team has confirmed the return arrangements, please follow the provided instructions to send the item back. Returning an item without prior confirmation may result in processing delays.

  1. Return Address

Once your return has been confirmed by our customer service team, please send the eligible items to the following address:

572 BELDEN AVE, AKRON, OH 44310

  1. Return Shipping Costs

If a return is due to a quality issue, the receipt of an incorrect item, or any other circumstance deemed to be the seller’s responsibility, we will cover reasonable return shipping costs, subject to the specific situation and applicable laws. If a return is requested due to personal preference, an incorrect size, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless otherwise stated by the website or required by applicable law.

  1. Refund Processing Time

Once the returned item has been received and inspected, we will process your refund based on the outcome of the return review. If the return is approved, the refund will typically be issued to the original payment method. We will endeavor to initiate refunds within 5–10 business days following approval. The actual time it takes for funds to reach your account may vary depending on your bank, credit card issuer, or payment service provider.

  1. Order Cancellation

If you wish to cancel an order, please contact our customer service team as soon as possible. For orders that have not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and refund any payments made. For orders that have already been shipped, you may need to follow the return process outlined in this policy.

  1. Items Ineligible for Return

We may be unable to accept returns for items that are no longer in a condition suitable for resale due to improper use, washing, alteration, or damage caused by the customer, except where otherwise required by applicable law. Nothing in these return restrictions shall affect your statutory consumer rights.

  1. Order Issues and Shipment Irregularities

If an item is lost or damaged during transit, or if the item you receive does not match your order, please contact our customer service team promptly. Please provide your order number, shipping details, and relevant photographs. We will investigate the situation and provide an appropriate resolution in accordance with this policy and applicable law.

  1. Contact Us

If you have any questions regarding returns, refunds, or order cancellations, please contact us via the customer service email address provided on the DALENA AUTOPOST LLC website. Please include your order number and details regarding the issue in your email so that we may assist you promptly.

This policy may be updated from time to time to reflect changes in our business operations or applicable law. The most current version, as published on this website, shall prevail.